Teva's Listening Campaign
When I became CEO of Metro Caring last August, I knew I was joining a community with remarkable gifts—a community that includes a smart, forward-thinking Board; an energetic, talented staff; dedicated volunteers; loyal donors; strong partner organizations; and nearly 30,000 participants. Together we possess a depth and breadth of institutional knowledge and community wisdom—knowledge and wisdom that inspired me to conduct a year-long campaign of listening. This campaign has allowed me to meet with and hear from many of our members and, along the way, to advance and deepen my own knowledge and understanding of Metro Caring, its history, and our work.
To everyone who met with me, thank you. I gained important insights about Metro Caring, the larger community, and where people see potential. I have been harvesting the ideas, feedback, and perspectives. Some of them we’ve already been able to put to work. Much more of them will be informing my perspectives and thinking as we move into a season of strategic planning.
LISTENING CAMPAIGN SUMMARY
The listening campaign comprised hour-long, one-on-one interviews and small-group discussions. They were organized as open-ended conversations around the SWOT categories (Strengths, Weaknesses, Opportunities, and Threats).
High Staff Turnover
Limited Language Accessibility / Cultural Competency
Insufficient Meat (along with dairy, eggs and other proteins)
Difficult to get through on the phone
Lack of Focus
Declining Opportunities for Food Rescue
Need In Growing
Demographic Shift in the Neighborhood
Policy and Advocacy
Community Organizing / Civic Engagement
Family or Children’s Programming (two generational lens)
Equity Training Lens
Staff Development Expanded Hours
Read the full report here.